So how would it be to work for the customer complaints department at YouTube? Well it shouldn't be that difficult because everybody loves YouTube, right? This is a video created by adifferentview, which shows what would be like (in his opinion, it's not an official video though) on the first day as a support person for the customer complaints department.

Actually the first two videos are related to cockpit resource management, while the last video is somehow crm related only from that cockpit word you have to remove some letters as they're managing something - result is the same, team work always pays off.

A funny (funny for us not for the parts involved) video showing how a Comcast technician was trying to replace a cable modem. Actually before starting the actual repair he had a few deep thoughts, deeep thoughts. Watch the A Comcast Technician Sleeping on my Couch Youtube movie below.

A 46 minute video where presenter Avinash Kaushik, Senior Manger for Web Research and Analytics at Intuit, talks about Customer Centric Web Decision Making. This was filmed during Google TechTalks on July 24, 2006. Google TechTalks are designed to disseminate a wide spectrum of views on topics including Current Affairs, Science, Medicine, Engineering, Business, Humanities, Law, Entertainment and the Arts.

This conference will provide best practices in collecting, analyzing and tracking customer feedback, based on the case studies offered by some of the best companies in America (Cisco, The Coca-Cola Company, etc.).

This CRM event is organized by Wellesley Information Services, publisher of SAP Insider. It's focused on SAP CRM solutions and offers:

Some calls may be recorded or monitored for training purposes, and thank God they're monitored so we could have a laugh at this. I don't know if I want to be that British Telecom guy that rings and wants to sell something. This is how cold calling should be handled, I mean don't you wish sometime you could just start cursing the same way as the customer below does?