The story is this, the comcast technician came over to fix this guy's modem and after an hour on the phone with Comcast he fell asleep. It would be pitty not to mention the thank you notes that the customer posted. Thank you for:
- two broken routers
- four hour appointment blocks
- weeklong internet outages
- long hold times
- high prices
- three missed appointments
- promising to call back and then not calling